This project sought to address the unique information support needs of families with children on the autism spectrum, as they face numerous challenges when seeking help including: a vast community with many stakeholders, unique diagnoses, and varying levels of support from different services.
From research conducted by the Health Design Lab of Emily Carr University in partnership with Pacific Autism family network it was identified that users need access to timely and accurate information regarding these subjects:
Clinicians and practitioners
USERS: Parents of children on the autism spectrum.
Multiple concepts were generated by the Health Design Lab representing a range of approaches, ultimately leading my project partner and I to further consider a personalized search engine (as seen in the 4th sketch) which would allow users to collect a range of information pertinent to their needs.
SOLUTION: We continued with the search concept to develop a web based portal that allows families to collect and sort information unique to their needs. By unifying listings for services, information, and rights, parents are can more quickly and fully prepare for the health needs of their children.
SKETCHING AND WIREFRAMING
We worked to create multiple versions of information architecture and consulted with our expert (a parent of a child with autism) as he helped us pinpoint what was most important or unnecessary. With the essential components identified, we created wireframes that would support tabbed navigation aided by search.
A welcoming prompt asks users what they are looking to find, revealing results as cards which can be saved to the unique deck of the user in the menu for quick reference.
The cards are written in simple terms to avoid any overly technical phrasing from the healthcare industry which might confuse users.
Searches can be contextually modified, in this example to find possible funding sources for the listed healthcare practitioners.
The selected search result cards become navigation tabs for the user.
A timeline view for planning ahead allows users to see when there will be gaps in the healthcare funding that they receive in relation to other important periods, such as the annual school schedule of their child.
This prototype was developed in part from research undertaken by the Health Design Lab of Emily Carr University.